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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jodi Webster

September 13, 2023

5  out of  5 rating by Jodi Webster
"Sue Neal and team have been incredibly helpful and resourceful. Responding quickly and thoroughly. It means a lot to have someone local you can trust who has your best interest."

Sariah Martinko

August 31, 2023

5  out of  5 rating by Sariah Martinko
"I worked with Tiffany to cover my auto insurance. She was thorough and took all of my requests into consideration."

Jeff Thomas

August 31, 2023

5  out of  5 rating by Jeff Thomas
"State Farm was very helpful save me money per year Tiffany was awesome answering all my questions"

Chris Thomas

August 29, 2023

5  out of  5 rating by Chris Thomas
"I’ve had all great interactions with Lisa. She always takes care of me with any help I need and always has a quick and easy solution!"

Michael Hensley

August 27, 2023

5  out of  5 rating by Michael Hensley
"I just moved to Kentucky four weeks ago and needed insurance for my home and auto Lisa was friendly and helpful for what kind of coverage I needed for both"

Kim Fillhardt

August 16, 2023

5  out of  5 rating by Kim Fillhardt
"Friendly, fast and efficient service. Auto quote with lower deductible was $1,394 less than my current plan. Great working with them."

Rachel Mergenthal

August 14, 2023

5  out of  5 rating by Rachel Mergenthal
"Linda was super helpful, walking me through changes that would be made to my policy after my name change. She was attentive and patient while I asked questions and very thorough & I'm saving money."

Tyler Stevins

August 3, 2023

5  out of  5 rating by Tyler Stevins
"Easy to add another vehicle onto the policy. Good experience overall!"

Sara Blaine

August 3, 2023

5  out of  5 rating by Sara Blaine
"Tiffany at the office was so helpful in putting together new quotes for us as new customers. She was very responsive and went above and beyond. She helped us with things we didknow we needed help with."

Lin Volk

July 27, 2023

5  out of  5 rating by Lin Volk
"Had a wonderful experience. Donna was the sweetest. She not only helped me over the phone but I came in in person a few minutes later and she created a quote for renters and car insurance within minutes. She explained every detail of the process and helped me choose the right options for what I needed. I look forward to working with her for years to come. 😊"

Destiny Hicks

July 26, 2023

5  out of  5 rating by Destiny Hicks
"Sue is very professional and polite. She’s been an absolute joy to have as my insurance agent. I’ve had her as my insurance agent for over a year and couldn’t imagine taking my business anywhere else. I’m a fairly new driver and she’s helped me with anything I’ve needed or any questions I’ve had along the way. I would highly recommend her for anyone looking for a knowledgeable insurance agent with great customer service skills."

Carol Abbott

July 26, 2023

5  out of  5 rating by Carol Abbott
"Lisa did a great job explaining everything to me. I am very happy that I changed agents."


July 21, 2023

5  out of  5 rating by BBY_ CAKES
"Quick, Easy, Simple that’s what I would sum it up to be and the Lady that helped me was spectacular at her job!"

Sarah Hart

July 19, 2023

5  out of  5 rating by Sarah Hart
"I needed renters insurance for the first time. They understood my needs, answered my questions, and gave me a fair quote. Great place and great people! Highly recommend!!"

Phil Mallott

July 17, 2023

5  out of  5 rating by Phil Mallott
"She is always very helpful, professional, and thorough. I always leave knowing that my insurance needs are in good hands."

Andranik Poghosyan

July 15, 2023

5  out of  5 rating by Andranik Poghosyan
"The best office in the town. They always provide the service in one day. Very professional stuff."

Alexander Lang

July 7, 2023

5  out of  5 rating by Alexander Lang
"Very helpful and welcoming Staff!"

Billie Antoun

July 6, 2023

5  out of  5 rating by Billie Antoun
"My family has been with State Farm since they opened. They are so friendly and professional. I know it's a waste of time to look elsewhere. State farm always has our back! Now they have three generations of Chandler/Antouns."

Nancy Crimmins

June 28, 2023

5  out of  5 rating by Nancy Crimmins
"I love this office! Every single time we have needed them they have made it easy, including just now when we added our teen driver to our policy."

Kacie Hughes

June 26, 2023

5  out of  5 rating by Kacie Hughes
"I was in desperate need of auto insurance and Lisa was quick to help when no one else would!! I highly recommend State Farm Insurance to any and all of my friends and family and I will send them straight to Lisa! Thank you for keeping my daughter and I safe on the road❤️❤️❤️"

James Hopkins

June 8, 2023

5  out of  5 rating by James Hopkins
"Always a pleasant experience with all employees at this office. Alexandria office."

cheryl miley

May 29, 2023

5  out of  5 rating by cheryl miley
"Tiffany was very helpful in combining my car and condo insurance and saving me money!"


May 24, 2023

5  out of  5 rating by Erin
"I’ve been getting insurance through State Farm for quite a few years now, and anyone I’ve spoken to has been nothing but kind and helpful."

Sheila Rust

May 24, 2023

5  out of  5 rating by Sheila Rust
"After more than 35 years, we found it necessary to transfer our home and auto insurance to a new Agency. Tiffany and Sue Neal's State Farm Agency made the process so much easier than expected. The initial quote that I received was easy to understand and Tiffany responded to any questions with great knowledge and professionalism. I highly recommend Sue Neal's office to anyone that also finds themselves shopping for new coverage."

Stephanie Meinze

May 22, 2023

5  out of  5 rating by Stephanie Meinze
"They are always down to earth and helpful."