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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danny Sergent

September 4, 2025

5  out of  5
rating by Danny Sergent
"Sue Neal and (ALL of her State Farm staff), in Alexandria, Kentucky, are always a pleasure to speak with. I have been with State Farm for 40+ years. They have always been quick to answer, or to get back with me, on any matter. My father introduced me to State Farm in the 70s. He was with State Farm for over 75 years. If you ever need a specific policy, or help with a current one, call your agent. And like the same goes… “Like a good neighbor, State Farm is there”."
We responded:
"Thanks for the kind words and loyalty Danny. We really appreciate you taking the time to write a review. We have always appreciated your business and you as well. Hope you find a great new agent in your new state. Take care always."
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Teresa Beggs

September 2, 2025

5  out of  5
rating by Teresa Beggs
"We recently moved to the area, and Sue Neal’s State Farm office has been wonderful to work with! They handle our home and car insurance and have been very responsive and helpful."
We responded:
"Thank you for taking the time to complete a review. We appreciate your kind words and great review. Welcome to Sue Neal Insurance Agency!"
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Shirley Gilbert

August 28, 2025

5  out of  5
rating by Shirley Gilbert
"The are so helpful and nice."
We responded:
"Thank you for your kind words and 5-star review. We appreciate you!"
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Lance Miller

August 28, 2025

5  out of  5
rating by Lance Miller
"Sue Neal's office was very timely and helpful and got us a great rate."
We responded:
"Thank you for the great review. We appreciate your kind words, your loyalty and of course you!"
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Brad Johnson

August 25, 2025

5  out of  5
rating by Brad Johnson
"Saved me money. And Lisa was so great and helpful."
We responded:
"Happy to hear Lisa was able to help you. Thank you for taking the time to complete a review. We appreciate your kind words and 5-star review. Welcome to Sue Neal Insurance Agency!"
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Jesse Vaught

August 22, 2025

5  out of  5
rating by Jesse Vaught
"Linda has been amazing! She was so helpful today."
We responded:
"Thank you, Jessica, for taking the time to complete a review. Thank you for the kind words regarding Linda. She is really good at doing her job and is always willing to help our customers. We appreciate your feedback & great review. Welcome to Sue Neal Insurance Agency!"
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Angela None

August 21, 2025

5  out of  5
rating by Angela None
"Linda Hemmelgarn was extremely helpful and quickly responded to all my questions."
We responded:
"I am glad Linda was able to help you. Good feedback about our agents is great to hear. Thank you for the kind words and 5-star review. I appreciate you and your business."
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Brian Jones

August 19, 2025

5  out of  5
rating by Brian Jones
"I have been able to speak with a person every time I have called. They are quick, understanding and very respectful. The rates I have been given have been more than fair."
We responded:
"Brian, thanks for taking the time to give us a really nice review. Providing great service is important to us. Thank you for your business!"
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Ketti Obert

August 14, 2025

5  out of  5
rating by Ketti Obert
"I have been with Sue Neal for about 30 years. She handles my home and vehicles. Her office staff is the best! They always answer my requests immediately. I can always get ahold of somebody to help with all my insurance needs!"
We responded:
"Thank you, Ketti for the kind words and great review. You have been with my agency for a long time and I really appreciate you and your loyalty. "
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Trish Jones

August 13, 2025

5  out of  5
rating by Trish Jones
"Lisa is fantastic. I just moved from California and she set me up with a great car insurance policy, saving me a lot of money."
We responded:
"That is wonderful to hear! So glad Lisa was able to assist you. Thank you for the great review. Welcome aboard!"
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Alexia Clarkson

August 13, 2025

5  out of  5
rating by Alexia Clarkson
"Lisa was amazing and helped me get renters and full coverage car insurance for an amazing price !!"
We responded:
"So happy that Lisa was able to help you. It is always nice to hear good things about our agents. Lisa always does a great job. Thank you for your kind words & 5-star review we really appreciate it. Welcome to Sue Neal Insurance Agency!!"
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Isabella

August 13, 2025

5  out of  5
rating by Isabella
"The best insurance company I’ve been with for 5 years almost"
We responded:
"Thank you for your kind words and 5-star review. We appreciate your business."
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Chris

August 11, 2025

5  out of  5
rating by Chris
"Great Service"
We responded:
"Chris, welcome aboard and thank you for the great review "
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Angela Weckbach

August 8, 2025

5  out of  5
rating by Angela Weckbach
"Love this office and agents. We've been with them since our high-school years and wouldn't change!"
We responded:
"Angela, thank you for the kind words. You have been a customer of of my agency for a very long time, I really do appreciate you."
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Ahmed Mohamed

August 7, 2025

5  out of  5
rating by Ahmed Mohamed
"They helped me to adjust my quote and add my new car in very efficient way."
We responded:
"I am glad Tiffany was able to assist. We appreciate the 5 Star Review and thank you for being a customer of my agency!"
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John Grayson

August 4, 2025

5  out of  5
rating by John Grayson
"Great service"
We responded:
"It is wonderful to hear good feedback like this. We appreciate you and your loyalty to my agency. Thank you, John."
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Cavin Wallace

August 1, 2025

5  out of  5
rating by Cavin Wallace
"Lisa has made my insurance shopping a breeze."
We responded:
"I am glad Lisa's was able to help you. She is great at her job. We appreciate your kind words and your 5-star review. "
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Missv Schalk

July 30, 2025

5  out of  5
rating by Missv Schalk
"We have been customers for 30 years. We were with Sue’s Dad Ed & when he passed we turned everything g over to her. We get great personalized service & great rates. Recently Linda was very helpful getting all of our accounts set up for autopay & got our new car insured quickly! Thanks for all of the great services you provide."
We responded:
"It has been a pleasure working with you and Roy all of these years. I appreciate your loyalty to my agency. Happy to hear Linda was able to help you so quickly. She is really good at giving great service. Thank you for your kind words and great review."
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James Gibson

July 24, 2025

5  out of  5
rating by James Gibson
"Been white Sue Neal’s office for years can’t say anything bad about them they are all very helpful."
We responded:
"Kyle, thanks for taking the time to give us a great review. We appreciate your kind words. Thanks for being a customer of our agency."
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Jamie Lohr

July 24, 2025

5  out of  5
rating by Jamie Lohr
"Tiffany and the team made my transition to State Farm seamless! Extremely responsive to all my questions and easy to work with! Highly recommend."
We responded:
"Jaime, Welcome! Tiffany does a great job, I am happy you liked how things were handled. Thanks for your business."
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Julia Crist

July 24, 2025

5  out of  5
rating by Julia Crist
"Lisa helped us get our new home and auto insurance set up when we needed it at the last minute. She made the process very easy, always communicates in a timely manner and is super friendly. Thank you Lisa- we appreciate you!"
We responded:
"Julia, welcome to and thanks for taking the time to give us a review. Lisa is very thorough and attentive to staying in touch with you during the transition. Glad to hear all went well and thank you for your business "
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Alison Young

July 22, 2025

5  out of  5
rating by Alison Young
"Sue Neal State Farm always makes it so easy to manage my insurance and the price is right as well. Thanks to Donna for the easy vehicle transfer this morning!"
We responded:
"So glad Donna was able to help you, Alison. Donna is a great agent to work with. Thank you for the kind words and great review. We appreciate you."
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gary merida

July 15, 2025

5  out of  5
rating by gary merida
"Lisa was amazing and got me insured with great rates fast."
We responded:
"That is great to hear Gary. Lisa has been in the business for years and does a wonderful job. Thank you so much for your kind words and review. We appreciate you. Welcome to Sue Neal Insurance Agency!!"
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Jamian Mays

July 14, 2025

5  out of  5
rating by Jamian Mays
"This place helped save us 63$ on our bill every month and it’s very nice"
We responded:
"I am glad that Lisa was able to help you with your premiums. Thanks for being a customer of the Sue Neal Insurance Agency"
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Sheyenne owens

July 14, 2025

5  out of  5
rating by Sheyenne owens
"This place is great they just fixed our policy and awnsered all questions and helped us very well would tell people to chose"
We responded:
"Thank you for the 5-star review Sheyenne. Welcome to Sue Neal Insurance Agency. We appreciate your business."