State Farm® Insurance Agent Sue Neal
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joyce Downton
April 15, 2026
"Assistance with life insurance"
"Thank you for taking the time to give us a 5 Star Review, glad that Lisa was able to help out"
Jim Raleigh
April 11, 2026
"We have been a long time customer. I have never had a bad experience. Highly recommend Sue and her team of professionals."
"Jim. thanks for your kind words, I appreciate you and Tricia and your loyalty to State Farm and my agency. "
Emma Robinson
April 7, 2026
"Tiffany was great, very patient and helpful!"
"Hello Emma, We appreciate the time you took to give us such a great rating! I am glad Tiffany could help, she does a great job!"
Emma Jo Schultz
April 2, 2026
"Needed to get my own policy for my car! Called and they had amazing rates and worked with my to get it down quickly and efficiently. Lisa was the sweetest!"
"Emma, glad that Lisa was able to help you with obtaining your policy."
R Kate Churchill-Walsh
April 1, 2026
"Wonderful experience with Linda! Excellent customer service! I highly recommend getting State Farm through Sue Neal’s office! Ever since I moved to Kentucky Linda has been so easy to work with!!"
"Thank you for the great review and kind words. Linda does a great job assisting our customers. Our staff strives to give the best service possible. We appreciate your business and welcome to Sue Neal Insurance Agency!"
Ragip Uzuner
March 25, 2026
"I’ve received great consistent customer service by everyone I’ve interacted with in this office for the last five years. 10/10 would recommend."
"Dear Ragip, Thanks so much for taking the time to share your positive experience! Glad to hear that you are very satisfied with the service you receive from my office. I have a very experienced team working for me, they are great."
patrick boling
March 17, 2026
"Great value and very professional office staff."
"Patrick, welcome to the Sue Neal Insurance Agency and thank you for the great review. "
Ashley Jewell
March 3, 2026
"I recently moved from Ohio to northern Kentucky and needed to change my auto and renters insurance policies accordingly. I worked with Lisa who was incredibly helpful and got me set up with the proper insurance coverage right away. She was highly responsive and helped answer all my questions, making the transition seamless."
"Hi Ashley, and welcome to N KY. Lisa has a lot of experience and does a great job of explaining things and is very detailed oriented. We appreciate the time you took to give us such a great rating!"
Jeff Parker
March 2, 2026
"Just wanna give Tiffany a big thank you doing a very good job providing my insurance for my vehicles and home"
"Hey Jeff, Thanks for the kind words about Tiffany, she does a great job of taking care of our customers "
B1k3rCh1c
February 27, 2026
"Smooth process affordable coverage Thank you"
"Thanks, Robyn, for the review. I am glad Tiffany was able to make things easy for you."
Amber Bailey
February 25, 2026
"Made my total loss payout fast and easy."
"Hi Amber, we are grateful and appreciate the time you took to leave your review and glad that you are happy with the claim process. Linda, my team member is the one you were working with in addition to the claims office."
Rad Rascal
February 24, 2026
"I was able to go through the process of getting renter's insurance over text and it was very easy and approachable. I had no questions and was extremely satisfied by the end of the process."
"Ausitn, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! _"
G M
February 13, 2026
"Buenas Tardes mi nombre es Andrea , he tenido una excelente experiencia conversando con la señorita Lisa. Good afternoon my name is Andrea, I had an excellent experience talking with Miss Lisa. Gracias- Thank you😊"
"Andrea, Thanks for choosing us and leaving such a great review! We welcome you to the Sue Neal Insurance Agency and are glad that you had a great experience at our location."
Christian Martinez
February 11, 2026
"It was a smooth process, and good insurance cost."
"Christian, thank you for taking the time to share your experience. I see that you were working with Tiffany, she does an amazing job! We appreciate your business "
Charles Hicks
February 9, 2026
"Very helpful and patient in resolving login issue!"
"Chuck, Thanks for the great review! We appreciate your recognition and will do our best to keep up the great work! Glad we were able to help."
Peyton Smith
January 29, 2026
"Linda was friendly, helpful, and responded quickly to any questions I had. I have enjoyed working with Sue Neal so far!"
"Thank you for your kind words! I am glad to hear that Linda was friendly, helpful and responsive to your questions. I am also happy that you’ve enjoyed working with my office so far. "
Ronnie Goodridge
January 23, 2026
"Wonderful customer service. The two young ladies I spoke with Donna and Kristie went out of there way to answer every question and made sure I had the information I needed. Would highly recommend Sue Neal state farm agency to anyone looking for home owners insurence. Your diligence in service is appreciated."
"Thank you Ronnie for mentioning Donna and Christy. Taking care of of our customers is of upmost importance to them and they do a great job! Thanks for your business ."
Becky Bush
January 22, 2026
"They where very helpful and supportive with all of my insurance policy needs!"
"Greetings Becky, Thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. We appreciate you!"
Jeff Hodge
January 15, 2026
"You can really count on Sue and her crew when you need them."
"We appreciate your comments and also appreciate your business!"
M B Sorensen
January 14, 2026
"I found Linda Hemmelgarn at Sue Neal's agency in Alexandria 4 years ago. Linda is spectacular in explaining the multitude of options with any policy--prices are always very fair. The policy for a new car was a lot lower than expected and bonus was getting to chat with Linda as she patiently explained all that went into this new policy. I will go to Linda for any and all insurance needs in Kentucky!"
"Thank you Beth for recognizing Linda, she does a great job of taking care of our customers and thank you for being a customer of the Sue Neal Insurance Agency"
Catherine Hughes
January 13, 2026
"Prompt, courteous and excellent services for all of our insurance needs!"
"Catherine, thank you for taking the time to give us a great review, we appreciate you. "
Stephanie Combs
January 9, 2026
"Sue Neal and her team are great to work with. Provides you with all the information you need. They explain everything in detail. We have been a client since 1998."
"Thank you, Stephanie, for your review and your loyalty, you were easy to work with, your knowledge and understanding of the product information was great. Thanks "
Jessica Pennington
January 6, 2026
"I have been a client of State Farm and Sue Neal for years and they have always been wonderful to work with. Greatly care for their clients and needs and are fast when something needs to get done. Have recommended their team to family and friends!"
"Jessica, Lisa has worked for State Farm for a long time, I am fortunate to have her at my agency. Thank you for your business"
Colleen Wimmel
December 31, 2025
"Sue Neal’s agency is great to deal with. They are organized and professional. I dealt with Linda Hemmelgarn at her office recently regarding a notary bond renewal and she was very helpful."
"Thank you for the great review and kind words. Linda does a great job. All of my employees try to give 100% great customer service. We appreciate all of our customers and that includes you! Happy New Year!!"
cheryl pugh
December 30, 2025
"Anytime I have a question regarding any of my insurance needs, Lisa always helps me. From car, life insurance, rental insurance, if she doesn't know, she will find out and call me"
"I love to hear good things about my agents. Lisa is great at doing her job & has been a State Farm agent for many years. Thanks Cheryl, for the great review and for being a loyal customer. We appreciate you!"